Shipping

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.

Order Processing Time

All orders are processed within 1–3 business days after the order is placed. Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking details, if tracking is available.

Shipping Time

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Please note that delivery times are estimates only and may be affected by courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your order. Free shipping may be available on selected orders or during promotional offers.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to update the information before the order is shipped.

Lost or Delayed Packages

If your order is delayed or appears to be lost, please contact us and we will assist you in tracking the package. However, once the order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging. We will review the issue and help provide a suitable solution.

International Shipping

At this time, we may or may not offer international shipping. If international shipping is available, shipping rates, delivery times, customs fees, and import duties may vary by country.

Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: support@plque.com